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Terms & Conditions
Statements made on this web site may be subject to legal
implications. Information displayed therefore is not to be considered
as diagnostic for any condition, sickness or illness, either to
prevent, cure or self-prescribe. Buytrehalose.co.uk or its employees
cannot be held responsible for any claim made against them.
Any product purchased for whatever reason which is either ingested
as a food supplement, applied topically, or used as electrical
equipment, is done so at the discretion of the purchaser/customer. The
purchaser/customer remains responsible at all times for their actions
and at no time can any employee of Buytrehalose.co.uk be held
responsible for any consequences related to the actions of the
purchaser/customer.
All third parties, manufacturers, and distributors, linked with this
web site are responsible for information, ingredients and quality
related to their own products and services. The information contained
within this web site should be used for historical and educational
purposes only. Under no circumstances should the information be used as
a guide for medical practice or diagnosis.
Buytrehalose.co.uk or its employees cannot by law make claims of a
medical nature about any item on this web site however, they are
permitted to say that, traditionally products 'abcd' have been used to
assist the symptoms and conditions of 'wxyz'. This same law applies to
any telecommunication and email transactions. Different legislation
applies to licensed items.
Products purchased from Buytrehalose.co.uk are not intended to
prevent, cure, or heal, any medical disease, sickness or condition.
They are not to be used in self or third party diagnosis.
If a medical condition is suspected a medical practitioner
must be consulted, no supplements are to be taken without his/her
approval. This strict rule applies to all pregnant women and anyone
already on medication prescribed by a medical practitioner or purchased
over the counter.
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the
Data Protection Act 1998). We collect information about you for 2
reasons: firstly, to process your order and secondly, to provide you
with the best possible service. We will e-mail you in the future with
our newsletter or to provide you with information regarding new
products and special offers. You can unsubscribe from this service by
sending us an email request.
The only information we will collect/retain about you:
- Your name
- Address
- Phone number
- Email address
We will never collect sensitive information about you without your
explicit consent. The information we hold will be accurate and up to
date. You can check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law. If we intend
to transfer your information outside the EEA (European Economic Area)
we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors
to our site. This can include using a "cookie" which would be stored on
your browser. You can usually modify your browser to prevent this
happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
Availability:
If a product is out-of-stock we will try to contact you immediately by
email or telephone if you have provided the details, to arrange an
appropriate replacement or refund. All Special Offers are subject to
availability.
Guarantee:
All products are sold with a money back guarantee and are subject to manufacturers warranty.
Postage, shipping and returns:
It is the customers responsibility to select the correct shipping zone
and apply the correct postage charge to their order If the postage
price on an order is incorrect we will contact the customer and make
the necessary corrections.
Customers who wish to return all of their order or part of a
multiple order must notify Buytrehalose.co.uk within 7 days of receipt
Unopened products returned will be refunded in full.
Should products when opened by the customer be found to be damaged
or imperfect, customers must notify Buytrehalose.co.uk within 3 working
days. Products returned will be refunded in full.
All electrical products are covered by a
manufactures warranty. Please see relevant product page for the
duration and any further information. If your product develops a fault
while under warranty, please contact us by telephone or email and we
will advise you who to contact for repair or replacement parts. It is a
“return to base” warranty, therefore there will be a delivery charge to
return the product/s. If a claim is being made against the
manufacturers warranty for a broken or damaged part, the part will
either have to be returned to the distributor or a photograph supplied.
The warranty is provided by the manufacturer/importer and not Buytrehalose.co.uk. This is of particular importance for customers when
returning products from outside the United Kingdom.
All products delivered to customers using UK and International
carriers to include Royal Mail postal services must when required be
signed for. It is not the responsibility of the carrier or Royal Mail
to obtain a signature of the person who the item is addressed to. It is
only a requirement to take a signature at the delivery address and it
may not be that of the addressee.
Any external damage to packaging must be notified and registered
with the carrier or Royal Mail at time of signature and notified to Buytrehalose.co.uk within 3 working days of receipt. All products are
dispatched by Buytrehalose.co.uk or their agents in mint condition.
Buytrehalose.co.uk cannot be held responsible for compensation or
replacement of damaged products, or to compensate or replace products
on behalf of the carrier or Royal Mail postal services. Terms and
conditions will apply.
It is the responsibility of the purchaser/customer returning for exchange, credit, or refund, to return all goods as ordered.
Secure payment facility:
Our payment system is hosted on a 128 bit SSL secure server for full security. We do not store your credit card details. Although
we have done everything possible to make this service totally secure,
we cannot accept responsibility for any breach of security and will not
be held liable for any misuse of the system.
Changes/Additions to Terms & Conditions:
The terms and conditions on this page are subject to change without prior notice.
These terms and conditions do not affect your statutory rights. Delivery
UK Delivery - We aim to dispatch orders within 2-3 working
days of receipt using Royal Mail standard or recorded delivery, however
should there be an unforeseen delay in dispatch customers will be
contacted either by phone or email. We cannot be held
responsible for delays in delivery once customers orders are in the
hands of carriers. Heavy orders 5kg and upwards may be delivered by courier and this option is often available at the point of checkout.
International/EU Delivery - We aim to dispatch orders within
2-3 working days of receipt using Royal Mail Air either 1st Class,
Standard or Recorded Delivery. Please allow 5-10 working days for
delivery to country of destination, delivery then becomes the
responsibility of the countries own postal or courier service.
Do you have a minimum order value?
No
Where are you based and can I visit your shop?
We are based in Plymouth in Devon in the extreme west of England. You are welcome to visit but we ask that you contact us to make arrangements.
What is your postal address?
BuyTrehalose.co.uk 7 Rospeath Crescent, Plymouth, PL2 3SY
For further information you can e mail us or phone us on +44 (0)1752 769090
Shopping on The Internet
Many people are still unsure exactly how to tell if they are safe
shopping on internet stores so we thought this little guide may help.
The Golden Rule: Whenever you put credit card
details into a website you must be able to see the secure padlock in
your browser. You will also see that instead of http it will show
https, this means 'secure'. This little padlock icon shows that the
page you are viewing is stored on a secure server and any information
passed between yourself and the server will be encrypted so nobody can
intercept this data and use it for malicious purposes.
You can find the padlock symbol to the right of the web address bar
in the newest version of Microsoft Internet Explorer, or in the footer
of Mozilla Firefox.
How this website works: We use a combination of two
of the leading companies on the internet to run our shopping system,
this means we are using the top levels of security possible and it is
handled by experts.
Firstly you will see our shopping cart system is not based on our
own website; it is a system provided by Viart, a highly
established third party shopping cart solution which runs all the main parts of the shopping cart. The details you
put into this section of the cart are just your name and address so it
doesn't have to be hosted on a secure server at this point.
When you press 'Checkout' you will be taken to our other third party
which is ePDQ which is a BarclayCard service, one of the largest secure payment solutions on the
internet, here you will see the padlock present the entire time because
you will be entering your full credit card details in the same way as
if you had phoned us to place an order instead. We actually use ePDQ
when taking phone orders as well so it goes through the same system.
If you have any further questions please feel free to contact us and we will do our best to answer them...
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